Privacy Policy

We, Dikochi FZE, a limited liability company organized and existing under the laws of Dubai, United Arab Emirates (“UAE”), with company registration number 193232, having our registered address atShowroom # G4215 Dubai Traders Market, Yiwu Market, Jebel Ali Free Zone (“us”, “we”, “our”), respect the privacy of all our users and are committed to protecting personal data collected through www.dikochi.com and associated platforms (collectively, the “Platforms”).

This privacy policy (“Privacy Policy”) sets out the basis on which we collect and use your personal data in connection with your access to the Platforms and services we provide (collectively, the "Services"). We understand the importance you place on your personal data and are committed to protecting it. By using the Platforms and Services, you agree to the collection and handling of your personal data in accordance with this Privacy Policy.

References to "user", “you” or "your" mean you as an individual or legal entity, as the case may be.

The Platforms may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

1. Children’s Data

Our Platforms are not intended for individuals under the age of majority in the UAE. If you are a parent or guardian and believe we may have collected personal data about your child, please contact us at support@dikochi.com.

2. What Personal Data Do We Collect?

We collect personal data to provide and improve our Services. The data may include:

  • Identity data: name, username, gender, nationality, date of birth.
  • Contact data: address, email address, phone number.
  • Transaction data: payment information, purchase history.
  • Technical data: IP address, browser type, device type, operating system, cookies, and other tracking information.
  • Profile data: login credentials, interests, preferences, feedback.
  • Purchase data: orders, returns, and related fulfillment details.
  • Marketing data: your communication and marketing preferences.

We may also collect aggregated data that does not directly identify you.

3. How Do We Collect Your Data?

Directly: When you create an account, place an order, make a payment, submit reviews, or contact us.
Indirectly: From third-party service providers such as payment processors, delivery partners, or when friends/family purchase on your behalf.
Automatically: Through cookies, analytics, and other tracking technologies when you browse our site.

4. How Do We Use Your Data?

We use your personal data to:

  • Process and deliver your orders.
  • Communicate with you about your orders, refunds, or support requests.
  • Improve our Platforms and Services.
  • Provide you with personalized recommendations, offers, and promotions (with your consent).
  • Comply with legal and regulatory obligations in the UAE.
  • Detect and prevent fraud or misuse of our Platforms.

5. Legal Basis for Processing

We process your data under the following grounds:

  • To fulfill our contract with you (order processing, payment, delivery).
  • To comply with applicable UAE laws.
  • For our legitimate interests, such as improving our services and preventing fraud.
  • Based on your consent, for marketing communications or promotions.

6. Sharing Your Data

We do not sell your data. However, we may share it with:

  • Delivery partners to ship your orders.
  • Payment service providers to process secure transactions.
  • Marketing providers (if you have opted in).
  • Legal authorities when required under applicable law.

7. Storage and Retention

Your data is stored securely in the UAE or through trusted third-party providers. We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Security

We apply industry-standard security measures, including encryption and firewalls, to protect your data. Only authorized employees and service providers have access to personal data for business purposes.

9. Your Rights

You may exercise the following rights (as applicable under UAE law):

  • Right to access the personal data we hold about you.
  • Right to correct or update your personal data.
  • Right to request deletion of your personal data, subject to legal requirements.
  • Right to opt out of marketing communications at any time by using the unsubscribe link in emails or by contacting us.

To exercise these rights, please contact us at support@dikochi.com.

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page, with the effective date clearly indicated. Your continued use of the Platforms following such updates constitutes your agreement to the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@dikochi.com
Phone: +971 4 881 8817
Address: Showroom # G4215 Dubai Traders Market, Yiwu Market, Jebel Ali Free Zone